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Please Note

Because we shoot multiple homes each day, it is important that your property be photo-ready. In order to serve all of our clients in a professional manner, your appointment includes a specific amount of time for your photo session and an estimated number of images. 

Your home will be shot as-is. The property must be photo-ready when we arrive. We do not provide any cleaning, moving, or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Your appointment includes a specific amount of time for the photo session and an estimated number of images.

FAQ

• Can I get a refund if I don't like the pictures or video? No refund will be provided after the completion of the photoshoot. 

• What would be the turnaround time for my package? We guarantee a 48-hour turnaround time for the entire order, and there will be an additional charge for next-day delivery. Any shoots scheduled on Fridays will be delivered on the following Monday.

• How to prepare a home for photo-shoot? Click Here to learn what needs to be done before real estate photo-shoot.

• How do I get my photos/videos or 3D tour back? All materials will be saved on your portal/property website and can be downloaded at any time in different sizes. You will receive an email as soon as your pictures or other materials are uploaded to your portal."

• What is the difference between Real & Virtual Twilight? Virtual twilight can be created at any time of the day, regardless of the time and weather conditions. Our professional designers will virtually showcase the landscape, property, pool lighting, fire pits, and a beautiful virtual sunset. A beautiful twilight sky and green grass are always guaranteed. On the other hand, All-Exterior Real twilight photos are taken during the twilight time and include 4 to 6 shots from the front elevation and backyard. Real twilight photos are different because they capture the element of other-worldliness that only appears during that brief moment between day and night.

• Do I own the rights to my photos? No, the images and videos produced by DallasPro are the intellectual property of DallasPro. Copyright for all images produced for the Client will be held by DallasPro. All images and videos purchased in our residential packages come with a DallasPro Limited License. The Client/agent is granted permission to use the images and videos (via print, web, or other social media) owned by DallasPro solely for the purpose of selling or leasing the listed property. Under this agreement, the usage of the images is limited to the licensee and expires when the listed property sells or leases, or upon the termination of the listing for the listed property with the client/agent. Usage rights are not granted to any third party. Image usage rights are non-exclusive, non-transferable, and cannot be traded, bartered, or sold.